Cancellation and Refund Policy

1. How Cancellation Works

You may cancel any recurring subscription or monthly retainer at any time, effective at the end of your current billing period.

To cancel: use your Platform account (Settings → Billing → Cancel), or email info@amassclientele.com from the email address on your account. We may verify your identity before processing an emailed request, and we will confirm every cancellation in writing with the date it takes effect. Cancellation requests should be submitted before your renewal date to avoid the next charge; requests received after a renewal has processed take effect at the end of the new period.

Your Services, campaigns, and Platform access remain active through the end of the paid period. There is no cancellation penalty. For annual or multi-month terms, we send a renewal reminder before the renewal charge as required by applicable law, and any early-termination terms are stated in your Order.

2. Refunds

Recurring fees. Payments for the current billing period are not refunded upon cancellation, and unused period time, credits, or usage allowances are forfeited at period end. As a goodwill measure, if you request a refund within 7 days of your first subscription charge, we may — case by case, based on usage and work delivered — refund up to 50% of that first charge. This goodwill review does not apply to renewal charges.

Implementation and setup fees. If you cancel before implementation work has commenced, implementation and setup fees are refundable in full. Once implementation work has commenced, implementation and setup fees are non-refundable, because the work is scoped, staffed, and substantially performed at the front of the engagement.

Managed Services fees. Fees for Managed Services already performed are non-refundable. Where an Order includes defined performance commitments, any credits or make-goods are governed exclusively by that Order.

Media spend and third-party costs. Advertising spend and third-party platform costs are charged by those platforms under their terms and are not refundable by us. Our default is client-owned ad accounts billed directly by the platforms, so your spend is always yours and always visible.

Usage credits. Purchased usage (such as call minutes, messages, or AI usage) is non-refundable except where a confirmed technical fault on our side prevented delivery.

Our cancellation of an order. If we decline or cancel an order or engagement other than for your breach, we refund amounts paid for Services not yet delivered.

3. Account Data After Cancellation

For 30 days after your account terminates, your business data (leads, contacts, campaign history, reports) is available for export on request. After that window we may permanently delete account data in the ordinary course, subject to law and backup cycles. If you return later, you may be onboarded as a new client and a new implementation fee may apply.

4. Billing Concerns and Chargebacks

If a charge looks wrong, contact info@amassclientele.com within 30 days of the transaction and we will review it promptly and in good faith — this resolves nearly every issue faster than a payment dispute. Initiating a chargeback without first giving us an opportunity to resolve the issue is a breach of our Terms of Service and may result in suspension of Services while the dispute is pending. We retain final, good-faith discretion over refund decisions under this Policy.

5. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted with an updated date and communicated to active clients by email or in-Platform notice, and apply prospectively.

6. Contact